Watch how people buy things now and you’ll notice it’s no longer a neat funnel—it’s more like a looping, fragmented path where discovery, validation, and decision-making keep blending into each other. A product might first appear in someone’s life as a passing image in a feed, then resurface days later through a search, and finally get validated through a completely different channel. The journey isn’t linear anymore, and brands that still think in straight lines tend to miss where decisions are really happening.